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Organizational Improvement PDF Print E-mail

Breakthrough Improvements Using Root Cause and Five So What Analysis

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As a leader, when setting goals and objectives you must lead your organization to develop them for the most positive impact on your customers while realizing maximum Return on Investment (ROI) for your organization. Your performance measurement must have quantifiable and qualifiable measures and associated metrics lined to highest impact on the desired outcome. Your project management depends on all of these and engaging a wide variety of stakeholders, many of who have differing agendas, goals and objectives of their own. Once highly productive teams are formed and properly engaged, the challenge to implementation comes from garnering buy-in from higher level leaders, lower level business units and managers across the organization. After being introduced to tools for determining the problem, you will develop skills in how to identify, prioritize, and select high impact and ROI actions.

Change Management

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During the class associated with this module you will assess your personal reaction to change; understand organizational obstacles to change; learn the four steps in overcoming fear of change; and understand how to successfully implement change in an organization.

This course will cover: Assessing Personal Change Skills (Reaction to Change, Managing Personal Change, Four Steps to Overcome Fear of Change,  Higher Self-Esteem and Defense Self-Esteem);and Leaders as Change Agents

Forming Public-Private Partnerships

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As a leader in the public sector it is important to understand how to develop and participate in the Public-Private Partnership (PPP) construct that is increasingly becoming the norm. You must understand what PPPS are and how they operate; that they have their unique cultures; and they require specific leadership skills that include negotiation, team building, stakeholder engagement and consensus building different from either the public or private sectors alone. You must know when PPS are appropriate how to form them and how to perform in them. After being introduced to PPPs, you will examine the various aspects and develop your own approach in role-playing practical exercises

Performance Measurement

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When you complete this class you will understand why it is important to measure performance in organizations, the different ways that performance can be measured, and how to use performance measures in your organization.

This course will include: Performance Measurement; Types of Performance Measures; Comparing Performance Measures against Criteria; Ensuring Data Accuracy; and Using Data and Benchmarking

Problem Solving and Decision Making

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As a leader, it is not enough to exemplify the leadership traits and principles and possess an appropriate leadership style; you must also know how to plan, identify and solve problems, make decisions, and supervise. After being introduced to a leadership framework, you will then examine several variations of those processes — deciding for yourself the best way to use them to get the job done and achieve excellence.

This course will  include: Impact of personality type and personal preferences on decision-making; Five-step problem-solving model; Does Experience = Expertise?; Group Think- The Abilene Paradox and Paradigm Change; and Ethical Decision-Making and Problem Solving

Setting Goals and Objectives

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During this class you will clarify your personal and workplace goals; understand how to develop goals that are specific, measureable, and attainable; and develop your own set of goals.

This class will include: Developing your individual and organizational goals; Thought Stimulator for Setting Goals and Objectives; Achieving Your Goals; and the SMART Model.

Organizational Culture

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During this class you will develop an understanding of what constitutes organizational culture, learn how to identify the features that define a given organization’s culture, and acquire an understanding of the cultural features that define your own organization.

This Course will cover: Introduction to Cultural Differences; Values that Define Culture and How They Operate in Social Settings; What is the Culture in Your Organization?; What Motivates You?; and Qualitative Measures of Your Organization’s Culture

Organizational Situational Awareness and Teaming Under Stress and in Crisis Situations

Project Management

imageA key to success for any organization is the ability to properly manage programs. Leaders and Managers must be able to bring the unique knowledge, skills and abilities of  employees to any challenge. By effectively organizing for success, empowering these employees, and making maximum advantage of their work styles and other strengths, organizations will be able to grow and operate an innovative, empowered, flexible and high performance organization. To do this you must know how to plan and execute programs. After being introduced to basic program management, you will examine some of the tools and techniques of highly successful program management — deciding for yourself the best way to use them to get the job done and achieve excellence.